Frequently Asked Questions
Get the answers you need about our premium audio solutions.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
What is your return policy for open-box electronics?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do your headphones and earbuds come with a warranty?
Yes, all Sonova Consumer Hearing products come with a standard 2-year manufacturer's warranty covering defects in materials and workmanship.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm in select regions.
Are software updates available for my audio devices?
Yes, you can update your device firmware through our dedicated mobile companion app to ensure optimal performance and access new features.