Returns & Exchanges

At Sonova Consumer Hearing, we are committed to providing an exceptional audio experience. If you are not completely satisfied with your purchase, you may return your products within 30 days for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your audio equipment in its original packaging, including all accessories, manuals, and protective inserts to ensure safe transit.

3

Affix Shipping Label

Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return parcel.

4

Drop Off and Track

Hand over your package to the designated carrier and keep your tracking number; your refund or replacement will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing